Sheldon
Henderson
Major: Communication Technology
Minor: Innovation and Entrepreneurship
01 PROFESSIONAL
MY KNOWLEDGE LEVEL IN SOFTWARE
Microsoft Office
85%
Outlook
70%
WIX
80%
PHOTOSHOP
40%
Excel
70%
Powerpoint
85%
Procreate
80%
SH
I’m a dynamic and analytical Social Listening Coordinator passionate about building thriving online communities and using data-driven insights to shape impactful brand strategies. With expertise in real-time social listening, trend analysis, and audience engagement, I help brands connect meaningfully with their audiences while driving growth and enhancing loyalty. I specialize in fostering community engagement, optimizing campaigns, and ensuring brand messaging resonates with audience sentiment and behaviors. Whether analyzing metrics or collaborating on innovative strategies, my goal is to create authentic connections and measurable success for every brand I work with.
02 PORTFOLIO
MY LATEST WORK. SEE MORE >
03 Experience
Dec 2019 - Present
NRDT (NORTH RESIDENTIAL DISTRICT TRANSFORMATION )
THE OHIO STATE UNIVERSITY, COLUMBUS ,OH
I.T. Office Assistant
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Keep track of scheduled events daily.
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Set up and tear down rooms for events.
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Handle I.T. specific problems
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- set up projectors , sound equipment
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- wifi connection issues
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Talk directly to clients to schedule events, meetings, or solve any obstacle they may encounter.
Sep 2020 - Dec 2020
ELECTRONIC TRANSACTION ASSOCIATION
- WASHINGTON D.C.
Communication/Marketing Intern
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Managed all social media platforms including Twitter, LinkedIn, and Facebook
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Created and published promotional and informational content
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Posted to social media accounts 2-3 times a day
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Scheduled and attended meetings with various departments of the company on a daily basis
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Assisted in creating graphics for different events and promotions
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Pulled and filled data analytics for social media accounts and posts
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Managed content user interactions
Feb 2022 - Present
Social Listening Coordinator
Chipotle Mexican Grill,
COLUMBUS ,OH
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Engage with fans on social media using Chipotle’s voice
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Utilize social media response tools such as Khoros, Sprinklr, NetBase.
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Create and assist with reporting of platform analytics (Boolean,SQL)
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Ideate as well as alert key stakeholders to potential engagement/marketing opportunities
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Write queries for Social Listening Topics
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Interpret social data and report on findings
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Assist with copywriting for influencers and owned content
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Monitor physical command space with screens/dashboards
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Manage user generated content
May 2018 – April 2019
TARGET,
COLUMBUS, OH
Team Member,
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Answer customers' questions about merchandise and advise customers on merchandise selection.
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Itemize and total customer merchandise selection at the checkout counter, using the cash register, and accept cash or charge card for purchases.
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Take inventory or examine merchandise to identify items to be reordered or replenished.
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Requisition merchandise from suppliers based on available space, merchandise on hand, customer demand, or advertised specials.
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Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
Aug 2017 – 2019
COLLEGE OF OPTOMETRY
THE OHIO STATE UNIVERSITY, COLUMBUS, OH
Student Clinical Assistant
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Set up, clean, and maintain the Optometry facility.
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Took Inventory of facility as well as maintained and organized records of products.
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Labeled and categorized 400 plus glasses a week in the alphabetic system.
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Worked with others to make sure customers had an enjoyable experience.
CONTACT
If you are using this contact option. I greatly appreciate the time and consideration of looking through my website and portfolio. I will respond to your message as soon as I can.
Thank you,
Sheldon Henderson
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Tel: (614)962-0128
